We currently accept:
• Visa
• Discover
• MasterCard
• American Express

We are certified by VeriSign and guarantee that every transaction you make is 100% safe and secure. All of your information is confidential and will not be sold to any third-party.

Please be sure the name and address provided in the billing area matches the information as it appears on your credit card statement.

Lindsay Phillips, Inc. headquarters and offices are located in New Jersey and Florida; therefore sales shipped to New Jersey and Florida will be charged appropriate local taxes. International customers will be responsible for tariffs and/or duties their respective country charges.

Please allow 1-2 business days (Mon-Fri) to process your order. This means that your overnight order will arrive 2-3 days from day of purchase. Once processed, please allow 5-7 business days for UPS Ground orders to arrive. We currently do not offer a Saturday Delivery option on UPS deliveries.

Shipping charges are calculated automatically and include expedited shipping options. Rates are calculated before final purchase, from the published standard UPS and USPS rates. Please note that UPS will not deliver to post office box addresses; please choose USPS for box delivery.

We ship our product to many international locations from our US site, including Canada, Europe*, South America, Asia, and Australia. We currently offer competitive shipping rates via UPS to the US and Canada. Shipping costs to other locations do vary. Packages may arrive more quickly than expected, usually taking only 6-10 business days. Remember, you are responsible for import taxes and duties in addition to product and shipping costs.
*Please visit our UK site, by clicking on the "£" icon on the upper left-hand corner of the site. Our Europe site will launch Summer 2009. Once it launches, you can click on the "€" icon on the upper left-hand corner of the site. Both sites carry country-specific merchandise and sizing, shipping options and pricing.

Lindsay Phillips, Inc. will gladly accept returns* and exchanges on any shoes or straps bought on SwitchFlops.com (Lindsay-phillips.com) within 30 days of purchase. All returns must be unworn and in their original packaging. For exchanges, please include a note detailing desired style and/or size. If your product is defective, we allow 60 days from date of purchase to return the product for an exchange. Items marked “Final Sale” cannot be returned or exchanged.

Shoes or straps purchased from one of our retailers must be returned or exchanged according to that retailer’s policy. Please contact the retailer directly for more information.

SwitchFlops make a great gift! We extend the grace period for returns through January 31st on all unworn merchandise.

* Please be aware that exchanges will be processed as quickly as possible. Although it is our goal to have every product in stock at all times, occasionally backorders do occur.

We want to ensure you’re happy with your purchase, so we have provided a complimentary Return Shipping for your convenience. An online return service is coming soon, in the meantime, please call (973) 285-0041 x135 to process your return.

In case you’ve lost your Return Shipping label, please address returns and exchanges to:
Attn: Returns & Exchanges
SwitchFlops by Lindsay Phillips
2 Ridgedale Avenue, Suite 340
Cedar Knolls, New Jersey 07927

The simplest way to contact us is to visit our Contact page. We check our email constantly and will respond to your questions within one business day (M-F). If you need to speak to an Account Services representative, please call 973.285.0041 between 9am-5pm Eastern Time.

When it's time to spruce up your SwitchFlops®, it is easy to restore them to almost new condition. Simply remove the decorative straps and place them (Lulu, Taylor, Jill only) in your washing machine on the delicate cycle. Then air-dry the sandals overnight. If a strap becomes soiled, it should be hand washed to avoid damaging the decorative ribbon or button. Lilly Kitten Heels can be wiped down with a damp cloth.

First note that SwitchFlops® straps come in three sizes: small, medium, and large. Small straps fit shoe sizes 5 and 6. Medium straps fit shoe sizes 7 and 8 and large straps fit shoe sizes 9, 10 and 11. If your shoe size and corresponding strap do not match the strap will not look right.

Also please note that there is a left and a right side to each strap. To ensure proper fit attach the shorter end of the strap to the inside portion of the sandal. If you are confused, fold the strap in half to determine which is the shorter portion.

Please visit our Size Chart. We’ve included International Size conversion information.